Jane Cocks: Communicating quality at DFTB17

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Jane Cocks is a leading expert in neonatal and paediatric retrieval and has literally wrote the book (well, a chapter anyway). As former clinical director of SAAS Medstar kids she talks about the importance of key performance indicators and metrics in paediatric retrieval. We all like to that we are amazing at everything we do, but we do fail sometimes.

How do we know if we any good?

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