This talk was recorded live on the second day at DFTB17 in Brisbane.
Michael is one of the founders and the chief executive of Patient Opinion Australia, a not-for-profit charitable organization that aims to use the patient voice to drive change. Patients send their stories to POA who then feed them back to healthcare organizations. Listen to Michael speak of this vital service and how it can make a difference to patients and providers alike.
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You can learn more about the work of Patient Opinion Australia by watching this short video.
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